At FOI Cosmetics, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help with our refund and return policy. Please read the details below.

1. Returns

1.1 Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

1.2 Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

2. Refunds

2.1 Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your card issuer’s policies.

2.2 Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then, contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at foi.customers@gmail.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at foi.customers@gmail.com and we will provide you with further instructions.

4. Shipping

4.1 Return Shipping

To return your product, please mail it to: [Your Return Address] You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Shipping Times

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4.3 Tracking

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

FOI Cosmetics
Email: foi.customers@gmail.com

Thank you for shopping with FOI Cosmetics!